Privacy Policy
🔒 Privacy Policy
Last updated: August 18, 2026 · Applies to all TeddySignal services at teddysignal.com
1. Information We Collect
- Account information: the email address you register with, and optional profile details you provide.
- Payment information: processed by our third-party payment providers; we do not store full card numbers.
- Usage information: pages visited, features used, demo trading activity, and bot configurations.
- Technical information: IP address, browser type, device type, and basic analytics data.
2. How We Use Your Information
- To create and manage your account and subscription;
- To provide, maintain, and improve the Service;
- To send service notices, updates, and (with consent) marketing messages;
- To detect, prevent, and address fraud, abuse, or security issues; and
- To comply with legal obligations.
3. Cookies & Analytics
We use essential cookies to operate the Service and analytics tools (such as Google Analytics) to understand how the Service is used. Where required by law — including in the EU/EEA/UK — analytics cookies are only loaded after you provide consent. You can manage or withdraw consent at any time. We do not use cookies to build advertising profiles of you.
4. Sharing & Disclosure
We never sell your personal data. We share data only with:
- Service providers who help operate the Service (hosting, payments, analytics, support) under confidentiality obligations;
- Authorities, where required by law or to protect rights and safety; and
- Successors in the event of a merger or sale, subject to this policy.
5. Data Storage & Security
Data is stored on secure servers. We apply reasonable technical and organisational measures to protect your information, but no method of transmission or storage is 100% secure. You are responsible for keeping your account credentials confidential.
6. Your Rights & Choices
- Access and correction: update your account details through the dashboard or by contacting us.
- Deletion: request deletion of your account and data at any time — we will action it promptly.
- Consent withdrawal: withdraw any consent (e.g., marketing, analytics cookies) at any time.
- Data portability: request a copy of the personal data we hold about you.
If you are in the EU/EEA/UK, you may also lodge a complaint with your local data protection authority.
7. Children's Privacy
The Service is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will delete it.
8. Data Retention
We retain personal data only as long as needed for the purposes described in this policy or as required by law. Account data is deleted within a reasonable period after account deletion is requested.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be reflected in the "Last updated" date above. Continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy questions or data requests, contact us at [email protected] or via our Telegram channel. We aim to respond within 48 hours.
11. Lawful Basis for Processing (EU/EEA/UK)
If you are located in the EU, EEA, or UK, we process personal data under the following lawful bases of the GDPR:
- Contract performance: creating and managing your account and subscription;
- Legitimate interests: improving the Service, preventing fraud, and ensuring security;
- Consent: analytics cookies and marketing communications, which you may withdraw at any time; and
- Legal obligation: where we must process data to comply with law.
12. Cookies We Use
- Essential: session cookies required for login and security — cannot be disabled;
- Analytics: Google Analytics (usage statistics) — loaded only with your consent in the EU/EEA/UK; and
- Preferences: remembers choices such as consent and theme.
You can clear or block cookies through your browser settings at any time. Blocking essential cookies may prevent the Service from working correctly.
⚠️ This document is a general template and not legal advice.